Potential Tenants

How do I tour one of your properties?

Check out the walk-through video, pictures and other information on the property pages from our website https://cooper-properties.com/. Once you identify a property you are interested in, you can email manager@cooper-properties.com, call our office (614) 261-3600 or our rental phone (614) 961-0056 and we can schedule an in person showing for you and your roommates.

Do I need a co-signer for my lease?

Yes, we ask for a co-signer for our student housing.

Does your rent include any utilities?

No, utilities are not included in the rent.

Do your properties have parking?

All our properties have parking, but the number of spaces vary by property.  We don’t charge for parking at any of our properties.  Please call our leasing office to confirm parking availability, it’s typically addressed during property tours.

FYI – Parking passes must always be visible from outside the vehicle.  We ask our tenants to hang them from their rearview mirrors, we supply a “ring” for the passes when we give them out.

On-street parking permits from the City of Columbus can also be obtained by calling this number (1-614-645-7790).

Do you allow subleasing?

Yes, we do allow subleasing.

Do you allow pets?

We do not allow pets in our properties and we don’t allow visiting pets either.

Can I get the room dimensions of my apartment?

Yes, floorplans for our properties are posted in the picture gallery on the property page.

Do you have any properties other than on campus?

Yes, we have properties in Clintonville, Upper Arlington, Grandview and Worthington.

Leasing

How does your leasing process work?

Once you’ve identified a property you want, we’d ask you and your roommates (if applicable) each to fill out our application.  We don’t charge application fees.  On the application we ask for information to do a credit check on the tenant and the cosigner.  Once the application is approved, we’d ask for your security deposit (one month’s rent) and that is what secures the property for next year.  We do all of our leasing on line.  You will receive email instructions on how to proceed through the leasing process.

How do I apply for your property?

On any of the Property Pages on our website you click the white “Apply Today” button.  As soon as you fill it out it is sent to our inbox.  We ask that we receive all the applications from a group before we check them out.

Can I see a copy of your lease?

Yes, it’s available on our website at the bottom of our leasing info. page https://cooper-properties.com/leasing-information/

Move In

Who do I call to set up my utilities?

Electric – AEP 1-800-672-2231 (AEP can only start service on a weekday)

Natural Gas – Columbia Gas 1-800-344-4077

Internet/Cable – Choose whoever you want; Spectrum, AT&T, WOW, etc. (If you want a satellite dish it cannot be affixed to the roof.)

Water – Cooper Properties will set up water service in your name. You will receive a monthly bill from Guardian Water and Power starting in October.

Current Tenants

Who do I call for a maintenance emergency?

Emergency Maintenance Phone # 614-600-4163

Please note this number is for Emergencies Only.  Maintenance emergencies consist of ruptured plumbing lines, no heat and other issues that require urgent attention. In these cases please call the emergency line at (614) 600-4163. Please do not call this number for normal requests.

If you ever smell an odor of gas or have any suspicion that you may have a gas leak in your unit, please go outside and immediately call Columbia Gas at 614-460-2222 or 1-800-344-4077.

Please note, maintenance issues such as clogged sink drains, lack of air conditioning, broken washer or dryers, etc. are not considered emergencies.  For this type of issue, we request that you file a maintenance request through your tenant portal.

How do I set up my online tenant portal?

We will set up your tenant portal during the application process and send you an activation link.  You can access the tenant portal as an app on your phone, a notebook or on a desktop computer.  You can use the portal to pay rent and water bills, submit maintenance requests, view your lease, etc.

How do your tenants pay rent?

We ask our tenants to pay their rent online through their tenant portal.

How do you handle maintenance requests?

We ask our tenants to file any maintenance requests through their tenant portal. It goes directly to our maintenance team. We also have a 24-hour emergency maintenance phone number for our tenants.

When is my rent due?

Rent is due on the first of each month.

How can we renew our lease?

Before rental season starts we will send out a renewal letter to our current tenants and you can reply and let us know whether you plan on renewing your lease or not.

Are there specific things that you ask your tenants not to do?

We ask our tenants not to smoke in our properties and we don’t allow pets in our properties, including visiting pets.

Move Out

When do I get my security deposit back?

Your security deposit will be returned 30 days after the last day of your lease.  It will be sent to the tenant you designated on your Security Deposit Forwarding Information Sheet.

What do I need to do when I move out to get my full security deposit back?

    1. Please remove any command strips by first removing the hook (sliding the hook up and off, if applicable) and then pull straight down on the command strip.  Look for the arrow.  Don’t pull the strips towards you or peel from the wall. Always pull straight down as slow as you can.  If you can’t reach then, leave them and we’ll remove them.
    2. Clean kitchen: sink, cabinets, counters, etc. Clean the refrigerator and leave the refrigerator on, with the door closed when finished. Clean the oven and broiler pan inside and outside. * Please remember, do not turn off your refrigerator! *
    3. Clean bathroom: toilet, sink, and especially the tub. Use a non-abrasive cleaner on all shower surrounds.
    4. Vacuum carpets. (Sweep out basement, if applicable.)
    5. Remove all personal belongings and trash. Place all trash in bags or containers and deposit in dumpster! Do not leave any furniture or debris in the unit or on porches or lawns. (You will be charged for any trash or debris left inside or outside your unit/building.)
    6. Clean all tile or wood floors. Do not use water on wood floors or abrasives on tile floors.
    7. Please contact your electric and natural gas utilities to move service out of your name effective the last day of your lease, but do not shut off or “finalize” service. When you remove service from your name, it should fall back into Cooper Properties’ name. Be sure to contact your internet provider as well. We will take care of Guardian Water for you.
    8. PLEASE return all parking passes and common door keys (if applicable) to our office.  Please pay any unpaid rent and water bills. As stated in your lease, your security deposit cannot be used to pay rent or water bills.